DELIVERY & RETURNS

 
POSTAGE

FREE UK Standard Delivery on Orders of £30.00+

ORDERS UNDER £30.00
£2.95 Standard (2-4 WORKING DAYS) UK Delivery
Time frame will begin when order is dispatched (3-5 working days)

Parcels will be sent using Royal Mail 2nd Class Service Mon, Tues, Thurs & Fri

Click & Collect
We offer free collection (Nottingham only) from NG8 Store DCC Furniture
Store opening hours:
Mon-Fri 9:00 - 17:00
Sat: 10:00 - 16:00
*subject to change, please check store opening hours prior to collection, contact number 0115 929 1119

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PACKAGING

WE LOVE OUR PLANET 🌍
& have an eco conscious attitude with everything we do, including our postal packaging.
 
We use only:
- recycled
-recyclable
-biodegradable
tape & packaging

Add our packing peanuts to water and watch them disappear! 


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RETURNS

CANCELLATIONS
If you wish to cancel your order please contact us using our site contact form or email us candleandcoaster@gmail.com as soon as possible. Please note, changes to orders are dependent on stock and cannot always be changed, therefore a refund or exchange would be issued. Please be aware that we may not be able to cancel or amend orders during peak times. 


NON-FAULTY PRODUCTS
At Candle and Coaster, we want you to be completely happy with your purchase. If for any reason you aren't completely satisfied or you change your mind, you may return any product in it's original condition (unopened and free from damage) for a full refund or replacement within 14 days of purchase. 
Please be advised we are unable to take returns on products not purchased online www.candleandcoaster.com or at one of our market locations found on our events page. 
If you have purchased a product from one of our stockists, please contact them directly.

RETURN OF GIFTS
If you have received an item, as a gift, purchased directly from Candle & Coaster, you can return it to us for an exchange only. No refunds can be given unless contacted by the original purchaser. 

FAULTY PRODUCTS/OTHER RIGHTS TO RETURN
In accordance with your statutory rights, you may return products:
where there has been an error in the price or description of the product ordered; or
the product is faulty.
you are entitled to a refund where the products are returned to us within 14 days of purchase. After 14 days, you are entitled to a replacement product only.
If your package is visibly damaged upon delivery please tell the person delivering that you wish to sign as "received damaged".
If your products are received as faulty or damaged upon opening, please contact us immediately.
Please note that we may require images and/or videos and may require the product returning for testing before a replacement/refund can be issued.

for help or any questions regarding returns email us: info@candleandcoaster.com and someone will get back to you shortly.